Put the selected products in the shopping cart. To do this, click on "Add to cart". Validate it when you have finished by clicking on the "Validate my basket" button. Enter your email and delivery address. Check your information and shipping costs carefully. Then make the payment by clicking on "Pay".

The payment process will send you to a page of "STRIPE" which is our payment processor to ensure the security of your payment information.

A confirmation email is then sent to let you know that the order has been processed.

Once the order has been confirmed, it is no longer possible to modify its content and/or the shipping address via the site. If the shipping address indicated is incorrect, do not hesitate to notify our Customer Service by e-mail: support@loxor.io so that we can correct the shipping information.

After validation of the order, the products will be usually shipped out within 1 to 3 business days from our warehouse. The exact delivery time depends on our carrier but is about 2 to 4 days.

Deadlines may be extended during peak periods and when our logistics center is closed.

We only ship to European Union countries. An order confirmation e-mail will be sent to you as soon as payment has been received.

You will receive a second email informing you of the shipment of your order when it leaves our warehouse.

You also have the possibility to track your package on the carrier's website via the tracking number in the email confirming the shipment of your order.

If after 5 working days following shipment, you have not received anything and no notice of passage from the carrier has been left in your mailbox, please contact our Customer Service via the heading: support@loxor.io

Shipping costs are free from 69€ for all deliveries within the European Union. Otherwise, a flat-rate fee of €5.99 will be applied.

An order with several items will be consolidated and send at once. In the event that a product would be out of stock, it will not appear in the invoice and will be automatically refunded at the time of the shipment.

We take particular care in the packaging of our orders. If you receive a damaged package upon reception, please contact Customer Service specifying the damaged item support@loxor.io